Delivery
WE SHIP OUT TO:
North America - Canada, United States (48-contiguous states only)
- United States (48-contiguous states only. We do not ship to Alaska, Hawaii or Puerto Rico) and Canada.
- US and Canadian order are shipped from California warehouse. Canadian orders may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.
ORDER PROCESSING:
All orders are processed within 1-3 days (excluding weekends). During the holiday period, order processing may be delay, any exceptional delays will be advised by email.
SHIPPING METHOD:
North America - Canada, United States (48-contiguous states only)
| Country | Delivery Service | Delivery Time | Shipping Cost |
| North America | FedEX/UPS Ground | Monday to Friday within 3 – 10 business days |
Free Shipping |
| Canada | FedEX/UPS Ground | Monday to Friday within 5 – 15 business days | Shipping cost depends on product and address |
SHIPMENT NOTIFICATION:
Customer will receive an email notification once the order has been shipped . This email will include a tracking number and instructions on how to track your shipment.
DELIVERIED FAILED:
FedEX/UPS will attempt 3 delivery attempts to your address, if they cannot make a delivery by the 3rd attempt, the package will be returned to sender.
SHIPMENTS TO P.O. BOXES, APO, FPO, DPO:
We apologize for the inconvenience but we currently do not ship orders to addresses with P.O. Boxes, APO, FPO, and DPO.
MISSING PACKAGE:
If you can't find a delivered package:
- Verify your shipping address
- Search your front door, garage door, or other delivery location for your package
- Check if a neighbor, family member, or roommate accepted the delivery
- Search for a notice of attempted delivery
If you still haven’t found your package after going through the above steps, please contact support@theonemusic.com.
DAMAGED PACKAGE:
We’re sorry to hear your order was damaged in transit. Please contact support@theonemusic.com to ensure that the matter is dealt with promptly.
