Delivery

Shipping destinations

We ship to the 48 contiguous U.S. states. We also offer shipping to international destinations, subject to product and address availability at checkout. If online checkout is not available for the product and/or destination you selected, please contact support@theonemusic.com for shipping availability and a quote.

We do not ship to non-contiguous U.S. states and territories like Alaska, Hawaii, or Puerto Rico.

Order processing

We usually process orders within 1–3 business days, excluding weekends and holidays. Processing time is separate from the estimated transit time below.

Delivery times

Delivery times are estimates and may be affected by customs clearance, carrier disruptions, severe weather, or busy shopping periods. Preorder items follow the shipping estimate provided for that preorder.

Shipping costs and taxes

Shipping is free within the 48 contiguous U.S. states.

For international orders placed through online checkout, shipping and applicable taxes are included in the displayed product price.

For orders arranged through our support team, the final quote includes shipping and applicable taxes. Because international shipping and taxes are included, the quoted price is usually higher than the product price shown on the website.

Shipment notification

We will email you tracking information when your order ships. Products in the same order ship in separate packages, so they may arrive at different times. You may receive more than one tracking number.

Cancellations and address changes

If you need to cancel an order or change its shipping address, email support@theonemusic.com as soon as possible with your order number. Changes may no longer be possible after a package ships. See our Return & Refund Policy for details.

Undeliverable or missing packages

We cannot ship to P.O. boxes or APO, FPO, or DPO addresses. If a carrier cannot deliver your package, contact us with your order number and tracking details.

If tracking shows your package as delivered but you cannot find it, check the delivery location and ask anyone at your address who may have accepted it. If it is still missing, email support@theonemusic.com.

Damaged packages

If your package or product arrives damaged, email support@theonemusic.com with your order number and photos of the packaging and item. Please follow the reporting requirements in our Return & Refund Policy.