Delivery

WE SHIP OUT TO:

North America - United States (48-contiguous states only)

United States (48-contiguous states only. We do not ship to Alaska, Hawaii or Puerto Rico)
Countries other than the United States.

ORDER PROCESSING:

All orders are processed within 1-3 days (excluding weekends). During the holiday period, order processing may be delay, any exceptional delays will be advised by email.

SHIPPING METHOD:

North America - United States (48-contiguous states only)

Country	Shipping Cost	Delivery Service	Delivery Time
North America	Free Shipping	FedEX/UPS Ground	Monday to Friday within 3 – 7 business days
Countries other than the United States	Depends on product and address	Depends on product and address	Monday to Friday within 5 – 15 business days

SHIPMENT NOTIFICATION:

Customer will receive an email notification once the order has been shipped. This email will include a tracking number and instructions on how to track your shipment.

ORDER CANCELLATION & ADDRESS MODIFICATION:

If you wish to cancel your order or change your shipping address after receiving the shipping notification email, please refer to the Cancellation and Address Modification sections in our Return & Refund Policy.

DELIVERIED FAILED:

FedEX/UPS will attempt 3 delivery attempts to your address, if they cannot make a delivery by the 3rd attempt, the package will be returned to sender.

SHIPMENTS TO P.O. BOXES, APO, FPO, DPO:

We apologize for the inconvenience but we currently do not ship orders to addresses with P.O. Boxes, APO, FPO, and DPO.

MISSING PACKAGE:

If you can't find a delivered package:

Verify your shipping address
Search your front door, garage door, or other delivery location for your package
Check if a neighbor, family member, or roommate accepted the delivery
Search for a notice of attempted delivery

If you still haven’t found your package after going through the above steps, please contact support@theonemusic.com.

DAMAGED PACKAGE:

We’re sorry to hear your order was damaged in transit. Please contact support@theonemusic.com to ensure that the matter is dealt with promptly.