Yes, you can connect the piano/keyboard to the computer using a USB A-Male cable which you can purchase here, and then the piano/keyboard becomes a MIDI keyboard. 

The piano has built-in speakers and will play sound directly. If you plug in headphones or an external amplifier, the sound will automatically switch to those devices instead.

No sound? Check that the power is on, the device isn’t muted, the piano volume is up, nothing is plugged into the headphone jack, and all cables are connected. Then try restarting.

Rattling/Buzzing? Remove any magnetic objects or coverings from the soundboard, and ensure you're using the official TheONE power adapter.

If the issue persists, contact support@theonemusic.com for diagnosis.

TheONE Smart Pianos support all standard 3.5mm jack headphones. 

Yes, all of TheONE 88-keys Smart Pianos have full weighted keys.

TheONE Smart Keyboard Piano COLOR and TOK support AA batteries. Please ensure not to mix old and new batteries or mix different battery types.

TheONE Sustain Pedal is recommended for use with The ONE Smart Stage Pianos TON/NEX. However, other standard pedals should work with them too. Please note that some pedals may have a reverse function, which needs to be turned off to use them with our keyboards.

In order to ensure a seamless and stable connection, the connection cables used to connect TheONE Smart Piano/Keyboard are customized by TheONE. 

TheONE Smart Piano TOK can be connected to microphones directly and COLOR does not support microphone connection. Other models can’t be directly connected to the microphone. If you want to connect the microphone, you need to have computers, sound cards, and MIDI cable. The connected steps are as follows:

1. Use a MIDI cable to connect the piano/keyboard to your computer.

2.Download the relevant software on your computer, e.g. Logic Pro, Cubase, etc.

3.Plug the sound card into the computer and connect the microphone to the sound card.

4.After setting up the software, you are ready to use the microphone.

Yes, absolutely! The piano works perfectly on its own through its built-in speakers — no app, tablet, or computer required just to play. The app is an optional learning tool that adds interactive guidance and lessons when you want them.

“Auto Power Off” function

The ONE Smart Piano/Keyboard is equipped with “auto power off” feature. If there are no buttons or keys operated within 30 minutes, the keyboard/piano will be shut off.

For TRD and TOD, the premium code is printed on a card with the user manuals. 

For EDM-200, the premium code is pasted on the outside of the package box.

Activate InstaDrum Premium in 3 steps:

1. Download InstaDrum app 

2. Sign up your account

3. Enter the below code in the Setting > Terminal

Please note that each cymbal/drum and cord are paired individually. There's a label on each cord to guide you in connecting it to the right drum. The cymbal will only work if its cord is correctly connected. You can double-check by ensuring each cord is plugged into its corresponding drum. If one of the cymbals/drums still doesn't work, please record a video and email to support@theonemusic.com. We'll investigate the issue promptly. 

The TRD has a built-in speakers. With left and right stereo speakers, the drum set delivers premium sound quality and  a genuine drumming sensation. 

iOS devices can download it from App Store. 

Android devices can download it from Google Play Store. 

Learn more from here: https://theonemusic.com/pages/smart-piano

The song library is updated regularly with new songs. If there are specific songs you would like us to add, feel free to let us know by writing a feedback on the app with the song's information (song title, artist, album, etc.) 

1) Try to restart the app and/or the keyboard to see if it can be re-connected.

2) Try another smart device, if the connection also failed, this could mean the cable was damaged, you would need a new cable. You can purchase it from here. Please note other brand's cable does not work with The ONE Smart Pianos.

We think the opposite is true: by focusing learnings on full-length demos, a collection of familiar and favorite songs, and playing notes, we remove the burden of sight-reading and mapping notes to keys which will ty pically cause cognitive overload and stress that distracts from musical expression. So within a shorter time frame, you will be able to develop musical expressions compared  to starting out with sheet music. 

Our goal is not to teach sight reading, and we believe it isn’t the only way to learn music. Instead, our system supports learners in focusing on musical expression and playing rather than on mapping notes to keys to avoid the burden of sight-reading. Therefore, you will find faster progress with our system in your initial learning even without the sight-reading skills, which will save you weeks and even years of formal piano lessons. 

Currently,  Smart Piano do not support setting up multiple sub-profiles under one shared account. However, you can easily log out and switch between different accounts on the same device.

Yes, absolutely. If you prefer to read traditional sheet music on your iPad or tablet without the light-up key guidance, you can simply turn it off in the app's settings.

InstaDrum includes a comprehensive set of courses catering to beginners and professionals alike, along with a vast library of songs available for learning and playing. Learn more from here: https://theonemusic.com/pages/instadrum

The song library is updated regularly with new songs. If there are specific songs you would like us to add, feel free to let us know by writing a feedback on the app with the song's information (song title, artist, album, etc.) 

We think the opposite is true: by focusing learning on full-length demos, a collection of familiar and favorite drum grooves, and playing along with the beat, we remove the burden of sight-reading and mapping drum hits to notation, which would typically cause cognitive overload and stress that distracts from musical expression. So within a shorter time frame, you will be able to develop your own groove and musical expression compared to starting out with traditional drum notation.

Our system supports learners by helping individuals play through full drum grooves first to build interest and timing, then adding on additional skills such as reading drum notation, stick control, and musical expression. Muscle memory and internal timing are also a big part of playing drums, so we try to help individuals find their own groove and musical expression rather than focusing on mapping drum hits to notation right at the start. With our system, you'll find faster progress in your initial learning even without sight-reading skills.

You can create up to four different profiles with a single account. Open "InstaDrum" app, click on the sidebar, and then select 'switch users'.

All orders are processed within 1-3 business days (excluding weekends). During the holiday period, order processing may be delayed, any exceptional delays will be advised by email.

Sorry for the inconvenience, orders may be divided into several packages in the following conditions:

1. Weight/quantity limit for one package by the warehouse or courier.
2. Items are in different warehouses.
3. Certain item is temporarily out of stock.

If you do not receive a tracking number, please feel free to contact us at support@theonemusic.com.

Generally, The ONE Music will email you tracking info after the order being shipped out.

If you do not receive the email, please feel free to contact us at support@theonemusic.com.

Before the order is shipped out from the warehouse, you can contact us for the cancellation or address update. Please note that once the order has been shipped out from the warehouse, it can't be canceled/adjusted anymore but has to go through the return proecess. Hope we can have your understanding.

If the order was not shipped: 

The ONE Music will cancel your order and issue a full refund to you. Please order what you'd like again from The ONE Music.

If the order was just shipped out:

Please reject and return the package back to our warehouse when you receive it. Once we receive the returned item, a refund will be processed with the return shipping cost deducted. You can order what you'd like again from The ONE Music. You must return the package within 10 Days after delivery date.

Generally, orders to the United States take 3-10 days to be delivered; orders to other countries take 10-15 days to be delivered.

WE SHIP OUT TO:

North America - Canada, United States (48-contiguous states only)

• Free shipping to the United States (48-contiguous states only. We do not ship to Alaska, Hawaii or Puerto Rico). Orders are shipped from the warehouse in California. 
• Customer in Canada are encouraged to email support@theonemusic.com with the model of products intended to purchase and specific address to consult the shipping cost. Orders to Canada may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.

Once your order has been shipped you will receive an email notification. This email will include a tracking number and instructions on how to track your shipment.

We support Credit or Debit Card, Apple Pay, PayPal, Amazon Pay, SHOP Pay, Google Pay, Meta Pay, Klarna, etc. 

1. The code 80090: Cannot Start 3D Authorized Service is displayed 

Costomers are advised to contact the card issuing bank to ask for the reason of failure or try to pay again, or change to another card to pay, or use PayPal/Amazon Pay credit card gateway instead. 

2. The code 80010: Transaction Do Not Honor is displayed 

• Try to Pay again, your card issuer may accept your payment. 

• Call your card issuer to ask them to accept your payment, then pay again. 

• Change to another card to pay, or use PayPal/Amazon Pay credit card gateway instead. 

You have up to 30 calendar days from the date of receipt to initiate a return for any item purchased from https://theonemusic.com/. For the detailed return policy, please refer here.

We only replace items if they are defective or damaged when you received. If you want to exchange to different items, you’ll need to place an new order, and return the unwanted item to us as a refund.

Once The ONE Music receive the returned item(s), we will promptly initiate a refund to your original payment method within 1-3 business days.

The ONE SK-COLOR Keyboard Download

The ONE SK-TOK light Keyboard  Download

The ONE SP-TON Keyboard Pro  Download

The ONE SP-NEX Keyboard NEX  Download

The ONE SP-PLAY Smart Piano  Download

The ONE SP-TOP1X Smart Piano Download

The ONE SP-TOP2 Smart Piano Pro  Download

The ONE SP-TOP2S Smart Piano  Download

The ONE EDM-200 Electronic Drum Set Download

The ONE TRD Electronic Drum Set Download

The ONE TOD1 Electronic Drum Set Download