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Smart Piano

Yes, all of The ONE 88-keys Portable Pianos have full weighted keys.

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Our pianos support all standard 3.5mm jack headphones or external microphones.

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Generally, all standard pedals can work with our keyboards. Please note some pedals may have reverse function, you need to close that function then you can use it with our keyboards normally. 

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Portable Digital Piano (TON1/T98/NEX) can’t be directly connected to the microphone. If you want to connect the microphone, you need to have computers, sound cards, and MIDI cable. The connected steps are as follows:

l  Use a MIDI cable to connect the piano/keyboard to your computer.

l  Download the relevant software on your computer, e.g. Logic Pro, Cubase, etc.

l  Plug the sound card into the computer and connect the microphone to the sound card.

l  After setting up the software, you are ready to use the microphone.

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If you cannot hear any sound coming from your piano, please follow the steps below:

1. Make sure the power is turned on.

2. Make sure your smart device is not muted.

3. Make sure there is no adapter or headphone plugged into your piano headphone jack.

4. Check all cord connections.

5. Restart your piano/keyboard.

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There are two reason of automatic shutdown:  

1.    “Auto Power Off” function

The ONE keyboard/piano is equipped with the “auto power off” feature. If there are no buttons or keys operated within 30 minutes, the keyboard/piano will be shut off. 

You can set the “auto power off” function in the APP. Open “The ONE Smart Piano” app, go to “Music Sheet”>”Settings” >” auto shutdown”.

2. Piano accessories are damaged

There are buttons or keys operated before the shutdown, please check the plug is powered and the power adapter is work well.

If the power supply is good, still not power on, it should be need to replace the piano accessories. 

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The ONE Piano/keyboard can be used as a MIDI keyboard by connecting to a computer via a USB cable. 

Please login the “The ONE Smart Piano” App and Open “Keyboard X” function. Your piano/keyboard can be used as a MIDI keyboard. 

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Please replace the power supply for testing. If the problem doesn’t solve after replace the power supply, the piano need to replace power switch or motherboard. Please contact support@theonemusic.com.

Input: 100-240V ~50/60Hz 1.5A Max

Output: 15V == 2500mA

Output Power:15*2w

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Piano support standard plug 6.5 mm or plug 3.5 mm.

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Please check whether plug into the right hole. The headphone jack is under the piano, do not plug into the behind.

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1. “Auto Power Off” function

The ONE keyboard/piano is equipped with the “auto power off” feature. If there are no buttons or keys operated within 30 minutes, the keyboard/piano will be shut off.

You can set the “auto power off” function in the APP. Open “The ONE Smart Piano” app, go to “Music Sheet”>”Settings” >” auto shutdown”.

 

2. Piano accessories are damaged

There are buttons or keys operated before the shutdown, please check the plug is powered and the power adapter is work well.

If the power supply is good, still not power on, it should be need to replace the piano accessories.

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In order to ensure the connect stability, the cable used to connect “The One Smart Piano/Keyboard” is customized by The ONE. The materials are different from the ordinary connected cable. 

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Smart Keyboard

Please replace the power supply or batteries for testing. The power specifications of each product are as the following sheet. 

If the problem doesn’t solve after replaced the power supply, please contact support@theonemusic.com

Note: Don’t mix old and new batteries, and don’t mix battery types.

Product

Power Adapter

SK-TOK

Input: 100-240V ~50/60Hz 0.6A Max

Output: 12V == 2000mA

Output Power:20w

SK-COLOR

Input: 100-240V ~50/60Hz 0.6A Max

Output: 5V == 1000mA

Output Power:2.5w

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No, The ONE SK-TOK Light Keyboard has touch-response keys.

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Our piano supports all standard 3.5mm jack headphones or external microphones.

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Generally, all standard pedals can work with our keyboards. Please note some pedals may have reverse function, you need to close that function then you can use it with our keyboards normally. 

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“The ONE Light Keyboard” can directly connect to the mic. But only moving coil microphones are supported, capacitive microphones are not.

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1. When used alone, the piano preset with 20 instruments, you can adjust the timbres by rotating the volume button.

2. 417 timbres, 16 folk instruments, 9 percussion sets, 603 drum sounds, 256 GM2 tones can be selected when connected to “The One Smart Piano” App. 

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Smart Drum

For TRD and TOD, the premium code is printed on a card with the user manuals.

For EDM-200, the premium code is pasted on the outside of the package box.

Activate InstaDrum Premium in 3 steps:

1. Download InstaDrum app 

2. Sign up your account

3. Enter the below code in the Setting > Terminal

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Please note that each cymbal/drum and cord are paired individually. There's a label on each cord to guide you in connecting it to the right drum. The cymbal/drum will only work if its cord is correctly connected. You can double-check by ensuring each cord is plugged into its corresponding cymbal/drum. If one of the cymbals/drums still doesn't work, please record a video and  email to support@theonemusic.com. We'll investigate the issue promptly.

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The TRD has a built-in speakers. With left and right stereo speakers, the drum set delivers premium sound quality and a genuine drumming sensation.

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Smart APPs

The library will be updated regularly with new songs. If you have some specific songs you would like us to add to it, you can send an email with the song's information (song title, artist, album, etc.) to support@theonemusic.com.

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We think the opposite is true: by focusing learnings on full-length demos, a collection of familiar and favorite songs, and playing notes, we remove the burden of sight-reading and mapping notes to keys which will typically cause cognitive overload and stress that distracts from musical expression. So within a shorter time frame, you will be able to develop musical expressions compared to starting out with sheet music. 

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Our goal is not to teach sight reading, and we believe it isn’t the only way to learn music. Instead, our system supports learners in focusing on musical expression and playing rather than on mapping notes to keys to avoid the burden of sight-reading. Therefore, you will find faster progress with our system in your initial learning even without the sight-reading skills, which will save you weeks and even years of formal piano lessons. 

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Our system supports learners by helping individuals play through songs first to build interest, then adding on additional skills such as reading music, hand positions, and musical expression. Muscle memory is also a big part of playing piano, so we try to help individuals find their own musical expression rather than focusing on mapping notes to keys right at the start. With our system, you'll find faster progress in your initial learning even without the sight-reading skills. When you're ready to play independently, you can turn off the LED lights.

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The ONE Smart Piano App is FREE to download and use with your iOS or Android smart devices. All of the public domain content are for free - over 3000 classical master pieces. And the systematic piano tutorial from our partner Hoffman Academy is also for free. 

Only the copyrighted content, mostly pop music, is for sale from $0.99 or $3.99 which is required by the publisher. 

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The ONE piano/keyboard supports the following third-party apps: 

Magic Piano, NoteWorks Lite, PA player, Piano Partner, Sample Tank, Simply Piano, Synthesia.

Third-party apps can use “The ONE Smart Piano” for MIDI input, and also turn the piano to a music and podcast creation system. 

Please make sure you turned on the Keyboard X function in "The ONE Smart Piano" app settings when connecting 

The ONE piano/keyboard, and then you can connect The ONE piano/keyboard with third-party apps, then they can work. 


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1) Try to open a sheet music and check whether the connection icon at the top left corner of the screen is red or green. Green means connected and red means not. If it is red, please check the cable or Bluetooth connection again.

2) Try another smart device, if the connection also failed, then it means the cable was damaged, you would need a new cable. You can purchase it from here:  https://theonemusic.com/collections/piano-accessories/products/keyboard-piano-cables. (Please note other brand's cable does not work with our pianos)

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The Bluetooth connection is available now for SP-NEX、SP-TOP1、SK-COLOR. But for other model pianos and keyboards, you should use cables to connect with the smart device. 

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Yes, you can connect the piano/keyboard to the computer by using a USB A-Male cable (you need to buy it from The ONE official website), and then the piano/keyboard becomes a MIDI keyboard. 

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iOS devices can download it from App Store. 

Android devices can download it from Google Play Store. 

Go to this page for more information: https://theonemusic.com/pages/smart-piano.

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Course: A set of courses from beginners to professionals. Learn a groove in a few minutes, play new songs in every lesson. Videos, games, reading music and song playing, four steps, so that you can learn easily and have fun.

Song: Tons of songs that can be learned and played. Each song is divided into a number of levels, which correspond to the course level. You can follow the "Learn" function in the song to learn every Groove and every Fill involved in the song. After learning, you can play the whole song in the "Play" function to get the ranking with people all over the world.

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  • Smart interaction with drums, instant feedback from the app.
  • Includes courses & songs for different musical tastes and playing levels.
  • Learn the basics step-by-step from a fun play to actual playing.
  • Suitable for all ages, no previous knowledge required to learn drums.
  • Gain the skills to read music, even outside of the app.
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Return & Delivery

WE SHIP OUT TO:

North America - Canada, United States (48-contiguous states only)

  • Free shipping to the United States (48-contiguous states only). We do not ship to Alaska, Hawaii or Puerto Rico. Orders are shipped from the warehouse in California. 
  • Customer in Canada are encouraged to email support@theonemusic.com with the model of products intended to purchase and specific address to consult the shipping cost. Orders to Canada may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.
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SHIPPING METHOD:

North America - Canada, United States (48-contiguous states only)CountryDelivery ServiceDelivery TimeShipping CostNorth AmericaUPS GroundMonday to Friday within 5 – 10 business days

Free Shipping

CanadaUPS GroundMonday to Friday within 7 – 15 business days Shipping cost depends on product and delivery destination
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Once your order has been shipped you will receive an email notification. This email will include a tracking number and instructions on how to track your shipment.

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MISSING PACKAGE:

If you can't find a delivered package:

  • Verify your shipping address
  • Search your front door, garage door, or other delivery location for your package
  • Check if a neighbor, family member, or roommate accepted the delivery
  • Search for a notice of attempted delivery

If you're unable to find your package, please contact support@theonemusic.com

DAMAGED PACKAGE:

We’re sorry to hear your order was damaged in transit. Please contact support@theonemusic.com to ensure that the matter is dealt with promptly.

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UPS will attempt 3 delivery attempts to your address, if they cannot make a delivery by the 3rd attempt, the package will be returned to sender.

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All orders are processed within 1-3 days (excluding weekends). During the holiday period, order processing may be delay, any exceptional delays will be advised by email.

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Sorry for the inconvenience, orders may be divided into several packages in the following conditions:

  1. Weight/quantity limit for one package by the warehouse or courier.
  2. Items are in different warehouses.
  3. Certain item is temporarily out of stock.

If you do not receive a tracking number, please feel free to contact us atsupport@theonemusic.com.

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Generally, The ONE Music will email you tracking info after the order being shipped out.

If you do not receive the email, please feel free to contact us atsupport@theonemusic.com.

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Generally, orders to the United States take 3-10 days to be delivered; orders to Canada take 5-15 days to be delivered.

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We strive for your complete satisfaction with your The ONE instruments. However, if you're not entirely pleased, we've made the return process easy.

For more details please see the website:https://theonemusic.com/pages/return-refund-policy 

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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@theonemusic.com and we will send you an address to ship your defective product to.

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If the order was not shipped: 

The ONE Music will cancel your order and issue a full refund to you. Please order what you'd like again from The ONE Music.

If the order was just shipped out:

Please reject and return the package back to our warehouse when you receive it. Once we receive the returned item, a refund will be processed with the return shipping cost deductedYou can order what you'd like again from The ONE Music. You must return the package within 10 Days after delivery date.

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Once The ONE Music receive the returned item(s), we will promptly initiate a refund to your original payment method within 1-3 business days.

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You have up to 30 calendar days from the date of receipt to initiate a return for any item purchased from https://theonemusic.com/.

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Hardware Limited Warranty and Remedy: 

The ONE Music Group warrants that its products will be free from defects in material and workmanship for a period of 1 year from the date of delivery to the customer. See more details in https://theonemusic.com/pages/warranty

It is recommended that customers keep the packaging box for at least 30 days from the date of receipt of the product.

Exclusions

Warranties do not apply to:

- Products that are not branded with The ONE.

- Products not operated under normal use, not operated in accordance with their original instructions or not used in their recommended operating environments.

- Products that have been customized by the customer.

- Products for which a Material Defect is caused by operator error, improper, unauthorized or inadequate maintenance or hardware supplied by The ONE Music Group.

- Products that have been subject to misuse, abuse, neglect, mishandling, accident or which are damaged by excess voltage, improper site installation.

Return Merchandise Authorization (“RMA”) Procedure 

- All warranty claims shall be in email format and made prior to the expiration of the applicable warranty period.

- If you receive a product with quality issues, please email support@theonemusic.com attaching photos and/or videos of the damage within 24 hours of receiving the item.

Obtaining Warranty Service

To pursue a warranty claim, please gather your proof of purchase, the product serial number, the product itself and any remaining product packaging or literature and contact The ONE Music Group support at the following address:

Email: support@theonemusic.com

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Manuals Download

The ONE SK-COLOR Keyboard Download

The ONE SK-TOK light Keyboard  Download

The ONE SP-TON Keyboard Pro  Download

The ONE SP-NEX Keyboard NEX  Download

The ONE SP-PLAY Smart Piano  Download

The ONE SP-TOP1X Smart Piano Download

The ONE SP-TOP2 Smart Piano Pro  Download

The ONE SP-TOP2S Smart Piano  Download

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The ONE Smart Piano APP Download
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The ONE EDM-200 Electronic Drum Set Download

The ONE TRD Electronic Drum Set Download

The ONE TOD1 Electronic Drum Set Download

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Payment Policy

We support Credit or Debit Card, Apple Pay, PayPal, Amazon Pay, SHOP Pay, Google Pay, Meta Pay, Klarna, etc. 

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1. The code 80090: Cannot Start 3D Authorized Service is displayed 

Costomers are advised to contact the card issuing bank to ask for the reason of failure or try to pay again, or change to another card to pay, or use PayPal/Amazon Pay credit card gateway instead. 

2. The code 80010: Transaction Do Not Honor is displayed 

• Try to Pay again, your card issuer may accept your payment. 

• Call your card issuer to ask them to accept your payment, then pay again. 

• Change to another card to pay, or use PayPal/Amazon Pay credit card gateway instead. 

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US Free Shipping

30 Days Return

Free Lifetime Support

1 Year Warranty

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