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Smart Piano

Yes, all of The ONE 88-keys Portable Pianos have full weighted keys.

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Our pianos support all standard 3.5mm jack headphones or external microphones.

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Generally, all standard pedals can work with our keyboards. Please note some pedals may have reverse function, you need to close that function then you can use it with our keyboards normally. 

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Portable Digital Piano (TON1/T98/NEX) can’t be directly connected to the microphone. If you want connect the microphone, you need have computers, sound cards and MIDI cable. Connected steps are as follows:

l  The Piano/keyboard is connected the computer with MIDI cable.

l  You need to download the relevant soft in computer, such as: Logic Pro, Cubase and ect.

l  Please plug the sound card into the computer, and mics connect to the sound card.

l  After the software is set up, you can use mics.

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In order to ensure the connect stability, the connected cable used to connect “The One piano/Keyboard” is customized by The ONE. The materials are different from the ordinary connected cable.

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There are two reason of automatic shutdown:  

1.    “Auto Power Off” function

The ONE keyboard/piano is equipped with the “auto power off” feature. If there are no buttons or keys operated within 30 minutes, the keyboard/piano will be shut off. 

You can set the “auto power off” function in the APP. Open “The ONE Smart Piano” app, go to “Music Sheet”>”Settings” >” auto shutdown”.

2. Piano accessories are damaged

There are buttons or keys operated before the shutdown, please check the plug is powered and the power adapter is work well.

If the power supply is good, still not power on, it should be need to replace the piano accessories. 

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The ONE Piano/keyboard can be used as a MIDI keyboard by connecting to a computer via a USB cable. 

Please login the “The ONE Smart Piano” App and Open “Keyboard X” function. Your piano/keyboard can be used as a MIDI keyboard. 

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Please replace the power supply for testing. If the problem doesn’t solve after replace the power supply, the piano need to replace power switch or motherboard. Please contact support@theonemusic.com.

Input: 100-240V ~50/60Hz 1.5A Max

Output: 15V == 2500mA

Output Power:15*2w

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Piano support standard plug 6.5 mm or plug 3.5 mm.

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Please check whether plug into the right hole. The headphone jack is under the piano, do not plug into the behind.

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If you cannot hear any sound coming from your piano, please follow the steps below:

1. Make sure the power is turned on.

2. Make sure your smart device is not muted.

3. Make sure there is no adapter or headphone plugged into your piano headphone jack.

4. Check all cord connections.

5. Restart your piano/keyboard.

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1.      “Auto Power Off” function

The ONE keyboard/piano is equipped with the “auto power off” feature. If there are no buttons or keys operated within 30 minutes, the keyboard/piano will be shut off.

You can set the “auto power off” function in the APP. Open “The ONE Smart Piano” app, go to “Music Sheet”>”Settings” >” auto shutdown”.

 

2. Piano accessories are damaged

There are buttons or keys operated before the shutdown, please check the plug is powered and the power adapter is work well.

If the power supply is good, still not power on, it should be need to replace the piano accessories.

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Smart Keyboard

Please replace the power supply or batteries for testing. The power specifications of each product are as following sheet. 

If the problem doesn’t solve after replace the power supply, Please contact support@theonemusic.com

Note: Don’t mix old and new batteries, and don’t mix battery types.

Product

Power Adapter

SK-TOK

Input: 100-240V ~50/60Hz 0.6A Max

Output: 12V == 2000mA

Output Power:20w

SK-COLOR

Input: 100-240V ~50/60Hz 0.6A Max

Output: 5V == 1000mA

Output Power:2.5w

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No, The ONE SK-TOK Light Keyboard has touch-response keys.

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Our piano supports all standard 3.5mm jack headphones or external microphones.

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Generally, all standard pedals can work with our keyboards. Please note some pedals may have reverse function, you need to close that function then you can use it with our keyboards normally. 

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“The ONE Light Keyboard” can directly connect to the mic. But only moving coil microphones are supported, capacitive microphones are not.

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1.      When used alone, the piano preset with 20 instruments, you can adjust the timbres by rotating the volume button.

2.      417 timbres, 16 folk instruments, 9 percussion sets, 603 drum sounds, 256 GM2 tones can be selected when connected to “The One Smart Piano” App. 

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E-Drum & Strings

We have a Premium code sticker on each box. If you can not find it, please email to support@theonemusic.com, we will help you.

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Smart Apps

iOS device can download it from App Store. 

For Android device, customer needs to download the apk file from our website first, then install it on Android 

device. Go to this page: https://www.smartpiano.com/pages/smart-piano.

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1) Try to open a sheet music and see if the icon of device connection is red or green. See the icon on upper left of your smart device screen. 

3) If another smart device connection also failed, then a new cable would be needed. 

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Our content team will update the library on a regular basis. If you have some specific songs that you want us to add into the app, you need to send email to support@theonemusic.com to let us know the song’s information (song name, singer, album, etc.), we will do our best to add them if our publisher owns that song.

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We think the opposite is true: by focusing learnings on full-length demos, a collection of familiar and favorite songs, and playing notes, we remove the burden of sight-reading and mapping notes to keys which will typically cause cognitive overload and stress that distracts from musical expression. So within a shorter time frame, you will be able to develop musical expressions compared to starting out with sheet music. 

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Our goal is not to teach sight reading, and we believe it isn’t the only way to learn music. Instead, our system supports learners in focusing on musical expression and playing rather than on mapping notes to keys to avoid the burden of sight-reading. Therefore, you will find faster progress with our system in your initial learning even without the sight-reading skills, which will save you weeks and even years of formal piano lessons. 

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Our system supports learners by helping individuals play through songs first to build interest, then adding on additional skills such as reading music, hand positions, and musical expression. Muscle memory is also a big part of playing piano, so we try to help individuals find their own musical expression rather than focusing on mapping notes to keys right at the start. With our system, you'll find faster progress in your initial learning even without the sight-reading skills. When you're ready to play independently, you can turn off the LED lights.

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The ONE Smart Piano App is FREE to download and use with your iOS or Android smart devices. All of the public domain content are for free - over 3000 classical master pieces. And the systematic piano tutorial from our partner Hoffman Academy is also for free. 

Only the copyrighted content, mostly pop music, is for sale from $0.99 or $3.99 which is required by the publisher. 

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The Bluetooth connection is available now for SP-NEX、SP-TOP1、SK-COLOR and Piano Hi–Lite. But for other model pianos and keyboards, you should use cables to connect with the smart device. 


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Yes, you can connect the piano/keyboard to the computer by using a USB A-Male cable (you need to buy it from The ONE official website), and then the piano/keyboard becomes a MIDI keyboard. 


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The ONE piano/keyboard supports the following third-party apps: 

Magic Piano, NoteWorks Lite, PA player, Piano Partner, Sample Tank, Simply Piano, Synthesia.

Third-party apps can use “The ONE Smart Piano” for MIDI input, and also turn the piano to a music and podcast creation system. 

Please make sure you turned on the Keyboard X function in "The ONE Smart Piano" app settings when connecting 

The ONE piano/keyboard, and then you can connect The ONE piano/keyboard with third-party apps, then they can work. 


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iOS device can download it from App Store. 

For Android device, customer needs to download the apk file from our website first, then install it on Android device. Go to this page: https://www.smartpiano.com/pages/smart-piano 


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Course: A set of courses from beginners to professionals. Learn a groove in a few minutes, play new songs in every lesson. Videos, games, reading music and song playing, four steps, so that you can learn easily and have fun.

Song: Tons of songs that can be learned and played. Each song is divided into a number of levels, which correspond to the course level. You can follow the "Learn" function in the song to learn every Groove and every Fill involved in the song. After learning, you can play the whole song in the "Play" function to get the ranking with people all over the world.

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  • Smart interaction with drums, instant feedback from the app.
  • Includes courses & songs for different musical tastes and playing levels.
  • Learn the basics step-by-step from a fun play to actual playing.
  • Suitable for all ages, no previous knowledge required to learn drums.
  • Gain the skills to read music, even outside of the app.
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Return & Delivery

WE SHIP OUT TO:

North America - Canada, United States (48-contiguous states only)
  • United States (48-contiguous states only. We do not ship to Alaska, Hawaii or Puerto Rico) and Canada customers can buy The ONE from Amazon or official website www.smartpiano.com;
  • US and Canadian order are shipped from CA or NY warehouse. Canadian orders may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.

CA Warehouse Address: 6205 Engle Way, Unit D, Gilroy, CA 95020 United States.NY Warehouse Address: 110 Airport Drive, Wappingers Falls, New York, 12590, United States.

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SHIPPING METHOD:

North America - Canada, United States (48-contiguous states only)CountryDelivery ServiceDelivery TimeShipping CostNorth AmericaUPS GroundMonday to Friday within 5 – 10 business days

Free Shipping

CanadaUPS GroundMonday to Friday within 7 – 15 business days Shipping cost depends on product and delivery destination
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Once your order has been shipped you will receive an email notification. This email will include a tracking number and instructions on how to track your shipment.

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MISSING PACKAGE:

If you can't find a delivered package:

  • Verify your shipping address
  • Search your front door, garage door, or other delivery location for your package
  • Check if a neighbor, family member, or roommate accepted the delivery
  • Search for a notice of attempted delivery

If you're unable to find your package, please contact support@theonemusic.com

DAMAGED PACKAGE:

We’re sorry to hear your order was damaged in transit. Please contact support@theonemusic.com to ensure that the matter is dealt with promptly.

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We apologize for the inconvenience but we currently do not ship orders to addresses with P.O. Boxes, APO, FPO, and DPO.

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UPS will attempt 3 delivery attempts to your address, if they cannot make a delivery by the 3rd attempt, the package will be returned to sender.

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All orders are processed within 1-3 days (excluding weekends). During the holiday period, order processing may be delay, any exceptional delays will be advised by email.

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We want you to be happy with your purchase! If you're not completely satisfied, you can return your item within 30 days as set forth in this policy. 

 General Conditions and Restrictions: 

• Any order purchased from www.smartpiano.com has 30 calendar days to return the item from the date you received. 

• To be eligible for a return, your item must be in the same condition that you received with the original packing, including warranty card, manuals and accessories. 

• If you have received damaged or defective products, please call 1-833-970 -2670 or email us prior to returning the item. 

• Shipping and handling charges will not be credited unless the reason for the return is our error. 

• If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

The refund will be processed with 1-3days when we receive return item. 

• If you haven’t received a refund within 3 days, please contact your bank to confirm the status first, then contact us to let us know the issue. 

If you have any questions on how to return your item to us, contact us:

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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@theonemusic.com and we will send you an address to ship your defective product to.

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If the order was not shipped: 

We’ll cancel your order and issue a full refund to you. Please order what you want again from our website.


If the order was just shipped out:

Your order has already been shipped out, when you receive it, please reject and return the package back to our warehouse. We will issue a full refund to you once we received the returned package. Then you can order what you want again from our website. You must return the package within 7 Days after delivery date.

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The refund will be processed with 1-3days when we receive return item. 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

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Hardware Limited Warranty and Remedy:

The ONE Music Group warrants that its Smart Piano/Keyboard will be free from defects in material and workmanship for a period of 1-year from the date of delivery to the customer.

Due to the use of packaging box during the piano transport to ensure the safety, it is recommended that customer receive at least 30 days from the date of receipt of the packaging box.

 
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Payment Policy

We support Credit or Debit Card, PayPal, Amazon Pay, Sezzle Pay Late solution. 


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1. The code 80090: Cannot Start 3D Authorized Service is displayed 

• Consumers are advised to contact the card issuing bank to ask for the specific reason, affirm that it is their own consumption, or try to pay again, or change the card to pay. 

 

2. The code 80010: Transaction Do Not Honor is displayed 

• Try to Pay again, your card issuer may accept your payment. 

• Call the 800 number on the back of the card, ask your card issuer accept your payment, then pay again. 

• Change another card to pay. 

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Us Free Shipping

30 Days Return

Free Lifetime Support

1 Year Warranty

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