Delivery Policy

WE SHIP OUT TO:

North America - Canada, United States (48-contiguous states only)

• United States (48-contiguous states only. We do not ship to Alaska, Hawaii or Puerto Rico) and Canada customers can buy The ONE from Amazon or official website www.smartpiano.com;
• US and Canadian order are shipped from CA or NY warehouse. Canadian orders may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.

CA Warehouse Address: 6205 Engle Way, Unit D, Gilroy, CA 95020 United States.
NY Warehouse Address: 110 Airport Drive, Wappingers Falls, New York, 12590, United States.

ORDER PROCESSING:

All orders are processed within 1-3 days (excluding weekends). During the holiday period, order processing may be delay, any exceptional delays will be advised by email.

SHIPPING METHOD:

North America - Canada, United States (48-contiguous states only)

SHIPMENT NOTIFICATION:

Once your order has been shipped you will receive an email notification. This email will include a tracking number and instructions on how to track your shipment.

DELIVERIED FAILED:

UPS will attempt 3 delivery attempts to your address, if they cannot make a delivery by the 3rd attempt, the package will be returned to sender.

SHIPMENTS TO P.O. BOXES, APO, FPO, DPO:

We apologize for the inconvenience but we currently do not ship orders to addresses with P.O. Boxes, APO, FPO, and DPO.

MISSING PACKAGE:

If you can't find a delivered package:

• Verify your shipping address
• Search your front door, garage door, or other delivery location for your package
• Check if a neighbor, family member, or roommate accepted the delivery
• Search for a notice of attempted delivery

If you're unable to find your package, please contact support@theonemusic.com.

DAMAGED PACKAGE:

We’re sorry to hear your order was damaged in transit. Please contact support@theonemusic.com to ensure that the matter is dealt with promptly.